Network Operations Center
Give us 20 weeks and we’ll help you change your life! As one of the premier vocational schools in the Twin Cities, we work hand-in-hand with industry employers. This ensures our graduates are ready for the challenges of building complex skills that are valuable for Minnesota’s IT industry.
Our immersive IT speciality network operations center (NOC) technician program plugs you directly into the most relevant IT techniques and practices. This hands-on training course is designed to teach students Microsoft Office, professional development and other industry practices. The relationships formed with your fellow students, industry mentors, and guest speakers provide you an invaluable network of passionate, diverse tech allies to call upon throughout your career.
“This the first time in my life that I go to work every day with a smile on my face.”
— Summit Graduate
“Summit Academy changed my life! I am living proof!“
— Summit Graduate
“The best social service program in the world is a job.”
— Louis King, Summit Academy OIC President & CEO
“Seeing students actually finish. That is what Summit is all about… changing lives.”
— Summit Staff
What is a NOC Technician & what do they do?
Network Operations Center Technicians (NOC) are in charge of monitoring critical network elements and engaging in proactive network systems monitoring. Troubleshooting is a daily task for a network operations center technician, and they also monitor the software, network, and signal strength from satellites. Here are a few facts about our IT program:
The course is 20 weeks and consists of two phases
Tuition is 100% covered
Program start date is November 16, 2020
You will participate in a paid, on-the-job training/internship
Class schedule is Mon-Fri 8:30 a.m. – 2:50 p.m.
NOC Essential Duties
- Troubleshoot, resolve, or escalate issues stemming from network or server alerts
- Assist in system updates and upgrades to ensure they are completed successfully
- Ensure assigned support tickets are updated, current, and resolved in a timely manner
- Communicate effectively to staff and end users through phone, email, or face-to-face interactions
You Will Learn
- Professional Development
- Personnel Management
- Interpersonal Skills
- Professional Communications
- Computer Fundamentals
- Computer Basics
- Microsoft Office
- Computer Networks
- Problem solving
- CompTIA A+
Why should you enroll at Summit?
Weeks 1-10 is where you begin to learn the fundamental understanding of transactional communication, including the use of effective and professional online communication. You will learn math principles, IT fundamentals, and Microsoft Office Suites. We’ll discuss everyday service desk examples to understand how these components impact the building process. You’ll work in pairs and small teams to work on IT-related issues. You will get a high-level view of the processes and complexities of IT and learn about the building blocks of the IT industry. Class time is 8:30 a.m. – 2:50 p.m. in Phase I.
The IT industry has criminal background restrictions. Any felony conviction is a disqualification for employment. Summit Academy will screen potential students prior to enrollment.
- Understand Foundational Principles of IT
- Gain Familiarity with Microsoft Suites
- Utilize Keyboarding Skills
- Communications and English
- IT Fundamentals and Computer Lab
- MS Suites and Keyboarding Skills
DEVELOPING YOUR SKILLS
Weeks 11-20 is where we build on the foundations. You’ve got the skills and now we put them to the test! This part of the program is designed to challenge students with a higher degree of difficulty in Information Technology in preparation for the A+ certification exam. In addition to advancing your technical aptitude, you will receive career development skills to help you transition into everyday work life. You will also take part in a Paid Internship at Atomic Data where you’ll gain practical experience with the entire process, from problem-solving to evaluating, refinement, and execution. Class time is 8:30 a.m. – 3:30 p.m. in Phase II.
*IT Program is approved by the Minnesota Office of Higher Education
*IT Program is NOT accredited by the Council on Occupational Education
*Summit Academy reserves the right to cancel the program if the class doesn’t reach the minimum of 20 students.
- Learn Problem-Solving Techniques
- Understand Networking Fundamentals
- Complete A+ Examination
- Realize “Soft Business” Skills
- Career Development
- Specialized IT Fundamentals and Computer Lab
- Applied IT
- Customer Service Communications
- A+ Prep
Summit Academy connects students with employers searching for fresh talent, but we don’t send you in unprepared. We’ll work with you to build a resume and a portfolio of work that you can show off with pride. You’ll receive coaching on interviewing strategies from your instructors as well as actionable feedback from industry recruiters and local hiring managers who spend time with you on mock interview days. Our career services team is always connecting job seekers and alumni with fresh opportunities.
Career Success Coaches
Success may sometimes depends more on who you know than what you know. Through our career coaching program we introduce you to smart, supportive professionals from the Twin Cities community. During your time at Summit you will meet with working professionals (including Summit alum who understand exactly the rigors and rewards of your education).
The culmination of all this preparation are career fairs, a remarkable opportunity to interview with multiple employers excited and eager to speak with you. Our huge network of employers means there are always companies ready to talk with you about open positions. Not every student lands their first breakthrough connections from a career fair, but every graduate benefits by shaking off their entry-level interviewing butterflies and gaining confidence in speaking about themselves and their portfolios.
Tuition To Change Your Future
You will have NO OUT-OF-POCKET expenses to cover tuition and no extra fees to pay. Our financial aid office is committed to administering gift aid to ensure that your tuition is covered at NO OUT-OF-POCKET expense to you. As an institution, we do not participate in the Federal and State Student Loan programs, so there are NO LOANS TO PAY BACK.
Our Employer Network
Summit Academy prepares students for careers and we’re working hand-in-hand with industry employers to produce excellent outcomes for our students. Below are just a few of the companies that contribute to student success by providing curriculum feedback, offering apprenticeships, mentoring students and hiring graduates.