Information Technology/
Network Operations Center

Give us 20 weeks and we’ll help you change your life! As one of the premier vocational schools in the Twin Cities, we work hand-in-hand with industry employers. This ensures our graduates are ready for the challenges of building complex skills that are valuable for Minnesota’s IT industry.

Our immersive Information Technology/Network Operations Center (NOC) program plugs you directly into the most relevant IT techniques and practices. This hands-on training course is designed to teach students Microsoft Office, professional development and other industry practices. The relationships formed with your fellow students, industry mentors, and guest speakers provide you an invaluable network of passionate, diverse tech allies to call upon throughout your career. 

What is a NOC Technician & what do they do?

Network Operations Center Technicians (NOC) are in charge of monitoring critical network elements and engaging in proactive network systems monitoring. Troubleshooting is a daily task for a network operations center technician, and they also monitor the software, network, and signal strength from satellites. Here are a few facts about our IT specialty:

NOC Essential Duties

  • Troubleshoot, resolve, or escalate issues stemming from network or server alerts
  • Assist in system updates and upgrades to ensure they are completed successfully
  • Ensure assigned support tickets are updated, current, and resolved in a timely manner
  • Communicate effectively to staff and end users through phone, email, or face-to-face interactions

You Will Learn

  • Professional Development
  • Personnel Management
  • Interpersonal Skills
  • Professional Communications
  • Computer Fundamentals
  • Cybersecurity
  • Computer Basics
  • Microsoft Office
  • Computer Networks
  • Problem solving
  • CompTIA A+

Program Curriculum & Schedule

Background checks: Many Companies in the IT field require background checks prior to hiring. This may include both criminal and financial. Having a felony record WILL affect your ability to find employment in the IT field.

Weeks 1-10

GETTING STARTED

Weeks 1-10 is where you begin to learn the fundamental understanding of transactional communication, including the use of effective and professional online communication. You will learn math principles, IT fundamentals, and Microsoft Office Suites. We’ll discuss everyday service desk examples to understand how these components impact the building process. You’ll work in pairs and small teams to work on IT-related issues. You will get a high-level view of the processes and complexities of the IT industry and learn about the building blocks of the IT industry. Class time is 8:30 a.m. – 2:50 p.m. in Phase I.

Background checks: Many Companies in the IT field require background checks prior to hiring. This may include both criminal and financial. Having a felony record WILL affect your ability to find employment in the IT field.

Goals:

  • Understand Foundational Principles of IT
  • Gain Familiarity with Microsoft Suites
  • Utilize Keyboarding Skills

Topics covered:

  • Communications and English
  • IT Fundamentals and Computer Lab
  • Math
  • MS Suites and Keyboarding Skills

Weeks 11-20

DEVELOPING YOUR SKILLS

Weeks 11-20 is where we build on the foundations. You’ve got the skills and now we put them to the test! This part of the program is designed to challenge students with a higher degree of difficulty in Information Technology in preparation for the A+ certification exam. In addition to advancing your technical aptitude, you will receive career development skills to help you transition into everyday work life. You will also take part in a Paid Internship at Atomic Data where you’ll gain practical experience with the entire process, from problem-solving to evaluating, refinement, and execution. Class time is 8:30 a.m. – 3:30 p.m. in Phase II. 

*IT Program is approved by the Minnesota Office of Higher Education
*Summit Academy reserves the right to cancel the program if the class doesn’t reach the minimum of 20 students.

Goals:

  • Learn Problem-Solving Techniques
  • Understand Networking Fundamentals
  • Complete A+ Examination
  • Realize “Soft Business” Skills

Topics covered:

  • Career Development
  • Specialized IT Fundamentals and Computer Lab
  • Applied IT
  • Customer Service Communications
  • A+ Prep

Admissions

Our school is actively looking for candidates who want a new career in the fields of construction, information technology or Medical Administrative Assistant. You will not need to make any tuition payments or take out any student loans. We work to ensure your tuition is paid for entirely by grants, scholarships, and contracts.

Click here to enroll

  1. Watch the vocational information video.
  2. Submit your application.
  3. Someone from the Admissions department will contact you within 1-2 business days after your application is submitted.